When should I jump ship?
The firm I work for is going through a turbulent time and I have been offered a job elsewhere on better terms and conditions. I am keen to accept it but don’t have the details in writing yet. I feel I should let my boss know my plans but what’s the best way to proceed?
Don’t do a thing until you have a formal offer from the new firm and are happy with it. Otherwise you could end up out on a limb. Once you have that, speak to your boss then submit your resignation in writing.
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But his plans were thrown into chaos when an online glitch meant he ended up with two identical bookings on the same flight costing £ 3176.
He called me in after German airline Lufthansa blamed him for the error and would only refund £ 330.
Gary, 21, said: “My dream trip has become an expensive disaster I now can’t afford to go on. I used 21st birthday money and savings. Now my bank account is in overdraft.”
He was due to travel from Glasgow to Tokyo via Frankfurt for 10 days in July next year with student pal Amy MacKenzie, 20.
Gary, an apprentice process engineer, said: “We planned to do five days in Tokyo then head to Osaka and have day trips to Kyoto and Nara.
“I couldn’t believe Japan was finally in my sights.”
He booked online on November 10 but noticed the £1588 payment was still pending from his bank account after four days, then it disappeared completely.
Gary, of Camelon, Falkirk, said: “I’d never booked flights before. But I could see the payment was no longer live at my bank. I assumed it had been cancelled by Lufthansa. I didn’t want to lose out as the f lights were a good price, so I redid the booking on November 14.”
But two days later, both payments, totalling £ 3176, came off his account leaving him overdrawn.
Gary said: “I immediately cancelled the second booking and called Lufthansa. I didn’t think there would be a problem given what had happened.
“But they would only refund the fees and taxes, not the seat price. They claimed they were entitled to keep £1258 as their policy was that unless a double booking is cancelled within 24 hours the seat prices are non refundable.
“I couldn’t believe it.