Will I receive PPI compo?
apply to need to d from you still remove
A Yesbut formal ly listed. loan be Itwillstill rge of have the deeds. discha a your title organi se contac ting will y by lawyer securit loan is rd standa the the confirm to ring the thebank registe rs paid, then Registe with change Scotlan d. of
When I bought my first house, I was told that I wouldn’t get a mortgage unless I signed up for payment protection insurance. I’ve been in touch with the bank but I’m getting nowhere. Am I entitled to compensation?
Yes as it’s quite clear the policy was mis-sold to you. But unless you’ve submitted a claim, you have missed the deadline. The bank should have contacted you within eight weeks of your initial complaint. You have six months from the date of the final response to take matters to the Financial Ombudsman Service.
She had been paying into a mortgage plan for 25 years and expected a lump sum in October. But the policy matured and Scottish Widows failed to hand over the cash, blaming an “IT system issue”.
That’s when Carol, 58, contacted me. She said: “This is totally unacceptable and shocking. I was supposed to get this money months ago and I still don’t have it.
“I am not alone either as Scottish Widows admit other customers have been affected.
“I want people to know what they are capable of.”
Carol, a former HR worker with the NHS, took out the plan with a mortgage in 1994, paying £53.05 a month.
She said: “The original idea was that the endowment would pay off the loan.
But with endowments having such bad press, I made sure I had things covered. In the end, the
£25,000 was to bolster my savings.”
She received a letter from Scottish Widows in August, saying the p l a n wo u l d m a t u r e on October 10.
Carol said:
“The value in
Carol