Q&A Your legal questions answered.
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Most train operators have a “delay repay” policy. Some offer compo for delays of 15 minutes or more.
But if your train is delayed by more than 30 minutes, you can expect to recover half the cost of your one-way journey.
But if you have been delayed by 60 minutes or more, then you should receive the full cost of the one-way journey.
Each policy will depend on
QI BOUGHT a fridge 18 months ago and have a problem with the door. The retailer said it is out of their hands because of the amount of time and that I had to speak to the manufacturer. They says it’s a well-known fault but that it will take four months to resolve as they have no spare parts available. James Hendrix FIRSTLY, the retailer was wrong to palm you off. Your contract was with the retailer as they sold the appliance to you and took your money. The Consumer Rights Act says faulty goods must be repaired within a reasonable amount of time and with little inconvenience to the consumer. Ask for a refund or replacement. I’VE had a mobile phone contract for six weeks and it has been a nightmare. I can
AQUnder the act, passengers could get a partial or full refund. They must write to the company, outlining the claim and saying why they failed to carry out the service with “reasonable care and skill”.
The CRA also entitles passengers to recover reasonable losses or costs suffered other than never get a signal at home and it is intermittent at work. So, it’s fairly useless in the two main areas where I spend my time. What can I do? Gita Kitson THIS could potentially be a breach of contract as you are clearly not receiving the service you should be. Go back and say you want to terminate
Athe train ticket itself, known as consequential losses.
But you must prove the loss is a direct result of the cancellation or delay. For example, if you had to pay for a taxi if the last train had been cancelled. This is useful to know, as these costs would not typically be considered under Delay Repay policies.
The operator will not be obliged to compensate if the problem was caused by an extraordinary circumstance that it can show was beyond its control.