Q&A Your legal questions answered.

Send your questions to askdean@people.co.uk

QI ORDERED a fridge and the courier dropped it when getting out of the van. When I opened the package there was a big dent on one of the corners. The retailer said they were not liable because the damage occurred on my property. Is that right? Georgina Appleton

OF course not. The Consumer Rights Act says the retailer retains responsibility until the point that it was handed over to you. As the damage occurred before this point, the retailer is liable and must now give you a replacement or refund.

THREE months ago I purchased an electric bike from an overseas website and it still hasn’t arrived. The trader doesn’t respond to emails and seems to be closed so I think I’ve

AQbeen scammed. Can I make a section 75 claim even though it is overseas? Kim Singleton YES, it doesn’t matter where the trader is based for section 75. I ORDERED flowers for my wife for Valentine’s Day but they arrived the day after. The retailer said they would give me

A QYou can see more advice from Dean on theconsumerlawyer.blog. a 50 per cent refund. They refused a full refund, saying my wife has still had enjoyment from the flowers. Can that be right? Josh Hemingford.

IF it is true that she has had enjoyment from the flowers then they have a point. If she did not, they have breached the contract for delivery on February 14. In which case you would be entitled to a full refund.

I PAID a £200 deposit for a used car. The dealership later told me they had sold it to someone else in error. They said my deposit is non-refundable and they will transfer it to another car of my choosing. Can they do this? Tracey Roberts

NO. You paid them the deposit for a specific car. They cannot sell you it so they must pay your deposit back.

AQA