Q&A Your legal questions answered.

Send your questions to askdean@people.co.uk

I had a package holiday booked for June but it was cancelled. I’m being offered vouchers only. The law that covers package holidays is The Package Travel and Linked Travel Arrangements Regulations 2018 – often referred to as the Packaged Travel Regulations.

Section 14 of the regulations clearly states that if a package holiday is cancelled by the organiser, the consumer is entitled to a cash refund within 14 days.

QI ORDERED a new table and chairs for my dining room, as well as matching side units. The side units have been delivered but I have now been told the table is no longer available. They’ve offered an alternative. What are my rights? Will Redmond

YOU ordered the goods as a set so you can demand a full refund if it cannot be supplied. The side units will obviously need to be returned in pristine condition – at the retailer’s expense.

I BOUGHT a rose gold iphone online but when it arrived it was grey. The retailer says I can have a five per cent discount. I want the right colour or a refund but they are refusing. Lilly Faulkner

THE Consumer Rights Act states goods must be as

AQAI want to cancel a flight booked for August but the airline says that if I do, I will not get my money back.

If the airline hasn’t cancelled the flight, that is correct. Consumers should not cancel flights, holidays or other services as they will not be entitled to refunds.

My advice to those with a flight or holiday booking already booked is to sit tight for now.

If the flight is later cancelled by the airline, passengers will be entitled to a refund. described, failing which the consumer is entitled to a full cash refund. The retailer in your case cannot insist on a discount only.

I PURCHASED a dress using a gift card but have just discovered it does not fit. I have asked for a refund but the retailer has only offered me a new

QCan I cancel a future flight on medical grounds?

Potentially yes, but this will be at the discretion of the airline. Most have a term in their conditions of carriage that states customers having to cancel on medical grounds will get a full refund.

But the medical condition generally needs to be serious and must be supported by evidence.

Whether airlines will pay out in circumstances where passengers are advised not to travel because of Covid-19 remains to be seen.

gift card. Can I insist on having a cash refund? Sarah Jacobs

NO, the retailer is entitled to refund you using the same method as you paid – in this case, a gift card.

IF I buy goods from China with my credit card and something goes wrong, will I still be protected? Robert Ashley

YES if the purchase price is greater than £100.01, as you will be able to make a Section 75 claim. However, try not to buy from overseas unless you really have to.

CAN shops legally refuse to accept cash because of Covid-19? Ruth Edwards

TECHNICALLY, shops can state the form of payments they will and will not accept at any time, not just during the pandemic.

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