GP ‘in­ad­e­quate’

Sunday Sun - - News -

Med­i­cal prac­tice in Boots store deemed “in­ad­e­quate” A CITY cen­tre GP prac­tice has been put in spe­cial mea­sures after be­ing rated “in­ad­e­quate” by in­spec­tors for the sec­ond time in a year.

The Care Qual­ity Com­mis­sion (CQC) vis­ited New­cas­tle Med­i­cal Cen­tre, in El­don Square, in De­cem­ber 2016 and again in July 2017.

A re­port from the health watch­dog said it had found “sig­nif­i­cant ar­eas of con­cern” fol­low­ing the in­spec­tions.

But the prac­tice has said it is “dis­ap­pointed” with the sec­ond in­ad­e­quate rat­ing and is pur­su­ing a ju­di­cial re­view claim in re­la­tion to the CQC’s pro­cesses.

The prac­tice, which is lo­cated within Boots on Hot­spur Way, El­don Square, pro­vides pri­mary med­i­cal ser­vices to around 14,600 pa­tients.

The CQC said, ac­cord­ing to the lat­est na­tional GP survey, pa­tients con­tin­ued to rate the prac­tice lower than av­er­age for ac­cess to care and treat­ment, with just 34% de­scrib­ing their ex­pe­ri­ence of mak­ing an ap­point­ment as good (the na­tional av­er­age is 73%).

Mean­while, fewer than half (48%) usu­ally waited 15 min­utes or less after their ap­point­ment time to be seen (the na­tional av­er­age is 64%).

How­ever, the prac­tice was praised for mak­ing im­prove­ments since the last in­spec­tion and was rated as “good” for be­ing safe and car­ing.

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