Waymark launches new service as it settles into centre
Software developer Waymark is settling into its new home.
The firm, which recently moved from the North East Business and Innovation Centre to Sunderland Software Centre, has launched an innovative new field service management solution.
Wayforce incorporates a range of features to make the running of any mobile workforce easier.
“One huge advantage that it has over other field service solutions is its ease of use,” explained Waymark Development Director Jason Hylton-Jones.
“We can train a whole team of users in all aspects of Wayforce in an hour – but that doesn’t mean we’ve compromised on functionality.
“Wayforce can manage the schedules of field service teams, keeping track of every member of the team; provide real-time analysis of mobile work status; ensure the right team member is selected for each job; shorten billing cycles; control stock both on vans and at stock centres and speed up admin and data entry.
“And through its integrated satellite technology it will prove popular will clients’ customers, who can keep a track on exactly where their field service representatives are and what time they can expect a visit.
“Being cloud-based means security is tighter and it can be accessed from wherever you can get a phone signal. There aren’t any server costs either, so the infrastructure costs are drastically reduced.”
Waymark has used Microsoft’s Azure cloud platform in developing Wayforce and received direct support from the firm.
“We’ve had several meetings with Microsoft in the UK and they’ve been very complimentary about how we’ve used Azure and our approach to scaleability,” said Jason.
Waymark was set up six years ago to develop software for utility services and has expanded into the education, health, logistics and commercial sectors.