Free Nexus bus pass renewal reminders are out on the road

Nexus is halfway through mailing 100,000 elderly and disabled people in Tyne and Wear who are entitled by law to a free bus pass.

The mail will continue by postcode areas until early March – and pass holders are being reassured not to contact Nexus until after that date if they have not received a new card.

The English National Concessionary Travel Scheme smart cards will be sent automatically to anyone who has used their card in 2017, or advised Nexus they would like to have it renewed.

Free bus-pass holders who have not used their pass at any time during 2017 will not have them automatically renewed.

Customer services director at Nexus, Huw Lewis, said: “The mail-out by our contractor is going smoothly and noone should worry if they have not received a card yet.

“The size of this mail-out means that some people will get cards before others, but that’s no reason to worry.

“Most people do not need to do anything more than keep an eye on the post.

“We will be sending out new smart cards automatically between now and the middle of March, a few weeks before existing cards expire.”

If residents need another pass they will need to register online at www.nexus.org.uk/ newct.

Alternatively, contact Nexus on Tel. 0191 2020747 or visit a Nexus Travel Shop.