Contact centre wins its third title
A Sunderland customer services team are celebrating after winning a regional title for the third year running.
BGL Customer Services’ Sunderland centre once again retained the Contact Centre of the Year at the North East Contact Centre Awards.
The Sunderland Enterprise Park team also picked up the award for Outstanding Contribution to the Community and was shortlisted in the People Development Heroes category at the Ramside Hall Hotel event.
The award’s recognise achievements of individuals and teams at contact centres, giving the opportunity to benchmark progress against others in the customer service industry.
All of the nominees go through a comprehensive judging process, including a face-to-face personal interview or site visit.
During the last year almost £21,000 was donated through BGL’s corporate social responsibility programme in Sunderland to support a range of local causes from youth clubs and nursing homes to dog kennels.
A further £58,000 was fundraised by the teams themselves, and 2,200 volunteering hours were completed to make a difference in the community.
Nicola Sumner, customer operations director, BGL Group, said: “I’m delighted that for a third year running we’ve been named North East Contact Centre of the Year.
“Not only that, we’ve been recognised for the fantastic support our people offer to our local community in Sunderland and the great work of our development team supporting colleagues across the business.
“It’s not easy to achieve this level of success and it’s testament to the team’s hard work and dedication.”