ResQ mission to recruit 200 jobs at call centre
BUSINESS LOOKING TO DOUBLE ITS WORKFORCE IN SEAHAM
A recruitment drive has been launched to fill 200 posts and almost double the staff at a call centre.
Call centre ResQ is on the lookout for 200 new staff as part of its drive to become Seaham’s biggest employer.
The centre opened its doors on the Spectrum Business Park nearly two years ago, with a team of just 12 advisors and now employs more than 200 people.
Now, a new recruitment drive has begun to almost double that number.
“It is a huge but exciting challenge for us,” said head of operations Gareth Haikney, who runs the Seaham centre.
“Contact centres are a big part of the region’s infrastructure and here at ResQ we want to take that one step further, we want to be a contact centre with a difference.
“We care about the people who work here and we want to make ResQ a major player in the North East.
“We already know that we have one of the friendliest accents in the country and the people up here are second to none – why wouldn’t we build a long-term sustainable business here?”
Gareth is keen to challenge some of the stereotypes around the industry.
Gareth added: “Contrary to popular belief, working in a contact centre can be great fun and seriously rewarding.
“At ResQ we work for many well-known brands.
“The people that we speak to every day have been supplied directly by our partners and we treat everyone we speak to as if they are part of our family.
“We help our customers decide what is right for them by listening to their needs and ensuring we deliver a first-class service on every call.
“About 45% of all our calls are inbound, so that means people are responding to an advert they’ve seen or are simply phoning their service provider to organise an appointment or purchase something.
“The remainder are outbound, but we only contact people who have asked to be contacted and in a lot of cases, these people are existing customers
“In order to succeed in this industry the most important factor is attitude, if you have a great attitude our team will give you the skills to be the best in the industry.”
ResQ, which celebrates its 12th birthday in May, has a further 650 staff at its call centre in Hull.
“We’re very passionate about our people and about what we do,” said Gareth.
“This is a fun place to work.
“People make great friends and we make sure that we provide plenty of guidance and support at the same time. ”