‘Our managers know what motivates our teams’
A new recruit to ResQ will attend a two-week induction programme, which provides them with all the knowledge and skills that they need to start the job.
The first eight to 12 weeks will be spent in the firm’s academy, which provides continual support and coaching, after which they will graduate into their respective teams.
Employees work in teams for each client and each team has a strong management support network, which includes a team leader, an operations manager and contact centre manager.
“Most of our managers have worked on the phones and progressed through the business, so they know so much about the job and also what motivates our teams to succeed,” said Gareth.
“I’m not interested in peoples’ backgrounds, age, ethnicity or gender for that matter. I’m just interested in finding like-minded people who are keen to work, are prepared to work hard, have a great attitude, and enjoy having a sense of achievement and belonging.”
Gareth believes that this is a job for the long-term as the company has ambitious growth targets and hopes to have the entire building on Spectrum’s Business Park full by the end of 2019.
ResQ was recently awarded the “One to Watch” status by Best Companies after carrying out a staff satisfaction survey, which demonstrated good levels of engagement. Its aim is to make the Sunday Times Top 100 by 2020. if not before.
For more information or to apply, call 0191 671 9928 or email: recruitment.seaham@ resqcs.co.uk