Celebrations for caring success
CITY CARE HOME IN TOP 3% IN THE COUNTRY
Staff and residents at a Sunderland care home are celebrating an “outstanding” achievement.
Northview Lodge has been rated as outstanding by the Care Quality Commission, the highest grade it could have.
The Castletown home is one of just 3% nationally who have met this criteria.
In a glowing report, the CQC highlighted the “clear and visible person-centred culture” at Northview Lodge, noting that there is a “family feel to the nature of care” and a “tangible infectious cheerfulness throughout the service”.
The team at Northview Lodge were showered with praised for constantly going well beyond the call of duty to ensure that residents are supported in the kindest and most effective way possible.
One example was how residents who wished to go abroad for holidays were supTo ported and even accompanied by members of the care team.
Residents also told the inspectors how happy they are at the home, how they feel loved and cared for and that they love the staff.
celebrate the achievement Northview Lodge threw a huge party for everyone connected with the home, including family and friends.
Patrick Morley, Northview Lodge Care Home Manager, said: “This is a huge achievement by the team at Northview Lodge, and comes as a result of their hard work, loyalty and commitment to providing the kindest and very best care for the residents here.”
For HC-One, owners of Northview Lodge, this is the second celebration of outstanding, another home, Jack Dormand Care Home in Horden, was awarded the top grade in March this year.