Honour for hero Robert
SECURITY GUARD SAVED LIFE OF BUS PASSENGER
A heroic security guard has been honoured after he saved the life of a bus passenger.
Robert Metcalfe has received a national award from the industry’s trade body for his quick thinking.
His emergency training kicked in while he was on duty in Durham bus station, in North Road.
He was approached by a woman who told him she was feeling unwell .
Recognising that her condition was getting rapidly worse, the 51-year-old called for an ambulance, but her state seriously deteriorated before medical help could arrive .
The woman collapsed while Robert was still on the phone to the emergency services operator, after suffering a seizure that caused her heart and breathing to stop.
He immediately started CPR and was able to keep the woman alive until paramedics arrived to stabilise her and take her to hospital.
Nowin a ceremony at Windsor Racecourse, Robert – who has worked in the North Road transport hub for five years – has received a national Security Officer of Distinction Award, which recognises those who go above and beyond the call of duty.
Dave Wafer, Durham County Council’s strategic traffic manager, praised Robert’s work and said there was no doubt that his actions had saved the woman’s life.
“Robert is a familiar face within Durham Bus Station who even before this already had a reputation with passengersforhispatience,knowledge and attentiveness,” he said.
“Through his quick thinking a woman was saved and we can only praise his exceptional work and commitment to making Durham Bus Station a safe environment for all.”