Changes for Gentoo repairs

non-essential work relating to maintenance and investment programmes have been suspended – but “emergency responsive repairs” will continue.

In the current situation, “emergency responsive repairs” include:

Total loss of power (not including power cuts in the area or loss due to pre-payment meter credit running out).

Total loss of heating or hot water.

Excessive water leaks that cannot be contained. Water on electrics. No power to medical equipment e.g. stairlifts.

External communal doors not opening or closing. Full sounding fire alarms. Blocked toilet (if only one toilet in the house).

Exit door or ground floor window not secure.

Suspected gas leaks/escapes.

Suspected exposure to carbon monoxide.

Housing bosses will also be safely winding down construction sites which will stop operating fully today.

“This is a challenging time for us all,” Gentoo Group’s Chief Executive Officer, Nigel Wilson, said.

““We recognise the key role we have in supporting so many people across Sunderland and have implemented plans to ensure we continue to provide critical and emergency services to our tenants where possible.

“We’re also working closely with Sunderland City Council to ensure we support people across the city as best as we can during this difficult period.”

For contact numbers and more details, visit Gentoo’s dedicated coronavirus page at: www.gentoogroup.com/ coronavirus