Cats make a further season card U-turn as Rodwell apologises
the uncertainty surrounding next season was clarified.
“What we failed to take into account was the emotional connection that season cards represent.
“Many of our supporters have renewed for many years, many decades, and it is part of their identity.
“This was a mistake and I apologise that we did not take this into consideration.
“After reflecting on Friday’s meeting, we have addressed this and I’m pleased to say that all supporters that have renewed for the 2020-21 season, or purchase a new season card, will receive a pro-rata refund [or a streaming pass] for any games played behind closed doors.
“I appreciate that this will cause considerable inconvenience for those that have already cancelled their season cards, and we apologise for this.
“We are working closely with Ticketmaster to ensure that should they wish to, fans will simply need to log on to their online account to pay or re-join the Direct Debit scheme.
“The club will provide a further update once this service is up and running, and I would ask our supporters to bear with us whilst we work through the logistics that will ensure the process is as user-friendly and simple as possible.
“Like all clubs, we are in uncharted waters and this is an incredibly challenging time.
“However, we will continue to listen and work with our supporters to ensure that if mistakes are made, they are rectified.
“It is clear that there is an incredible amount of work to be done to restore trust and faith within the club.
“But I hope supporters will see this as a small example of our willingness to do that and as a positive step in the right direction.”