Blue Monday plea to struggling customers

Water company bosses are urging struggling customers not try and deal with money troubles alone.

Northumbrian Water used so-called Blue Monday – which fell on January 17, and is said to be the worst day of the year due to a combination of post-Christmas blues, cold dark nights, and the arrival of unpaid Christmas credit card bills – to remind people worries about paying their bills can get free financial advice.

The water firm says it is committed to helping customers who are in need to have water without the worry, by offering a wide range of assistance - including financial support – from reducing arrears and re-scheduling payments to easing debt problems.

A package of help is available from Northumbrian Water, in partnership with StepChange Debt Charity.

Head of Income for Northumbrian Water, Mark Wilkinson, said: “We understand that January can be a challenging time for many people, especially this year with the rising costs of living and the added pressures of the coronavirus pandemic.

“This Blue Monday we want to reassure our customers that there are lots of ways that we can offer support and we would urge them to get in touch with us.”

“It’s tempting to brush any financial worries under the carpet, but it’s important to be open when it comes to debt.

"Admitting that bills are getting a bit tight is a big step and our trained teams are ready to work with and support anyone who is in need.”

For free debt advice or discounted tariff, go to www.nwl.

co.uk/supportplus, www.facebook.com/NorthumbrianWater or call 0345 733 5566.