GDPR to blame

The Arran Banner - - News -

Dear Dr Camp­bell, Thank you for your re­cent cor­re­spon­dence re­gard­ing our process for wait-list­ing car reser­va­tions. Please al­low me to re­spond to your con­cerns.

You are cor­rect that ob­tain­ing car spa­ces is be­com­ing more de­mand­ing with each year that passes. The in­tro­duc­tion of RET has cer­tainly ben­e­fited is­land com­mu­ni­ties, with record num­bers of pas­sen­gers trav­el­ling each year.

None­the­less, with car car­ry­ings con­tin­u­ing to in­crease, this has placed ad­di­tional de­mand on each and ev­ery sail­ing. In par­tic­u­lar, Ar­ran con­tin­ues to see record growth. Since the in­tro­duc­tion of RET, Ar­ran has seen car­ry­ings in­crease by al­most 16 per cent, with 205,000 cars shipped dur­ing 2017.

In previous years, we did op­er­ate an in­for­mal wait­list at Brod­ick. This in­volved the lo­cal man­ager us­ing a book to record wait-listed pas­sen­gers for the heav­ily utilised 08.20 sail­ing. How­ever, given the im­pli­ca­tions of the new GDPR leg­is­la­tion, we can­not hold pas­sen­ger de­tails in such an in­for­mal man­ner. Fur­ther­more, as part of the new Clyde and He­brides con­tract, we can­not dif­fer­en­ti­ate by sales chan­nel. In other words, all cus­tomers should have equal ac­cess – on a first come, first served ba­sis – to our book­ing in­ven­tory. The Brod­ick book was only ac­ces­si­ble to those who con­tacted the port in per­son or via phone.

How­ever, we do ap­pre­ci­ate that hav­ing a wait­list fa­cil­ity would ben­e­fit pas­sen­gers. In­deed, some routes on the CalMac net­work al­ready al­low this. Please rest as­sured that we are cur­rently ex­plor­ing all pos­si­ble op­tions to as­sess this for the Ar­drossan-Brod­ick route, and are work­ing con­tin­u­ously to try to find so­lu­tions that will ben­e­fit all our pas­sen­gers.

Yours, Rob­bie Drum­mond, Man­ag­ing Direc­tor, CalMac Fer­ries Ltd.

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