Baby was horrendous, but there was no compassion

to take some paracetamol.

The following week, the couple say they were at home and a midwife knocked at their door for a check-up.

The midwife hadn’t been informed about the couple’s loss and was horrified.

Dan filed an official complaint and was told that an investigation would be carried out.

Alisar said: “I lost something but I couldn’t get it back and couldn’t get the support. I felt like I was a statistic and left to grieve a baby I never held or saw. To me it was still my baby.

“I felt like I had nothing to remember my child by, even to have something you can identify like a baby memory box or trinket would have helped us.

“I’m hoping that Queen Elizabeth will work with other charities who will help and direct people to different services because we had nothing.”

Dan added: “When you are in a position like that you aren’t thinking straight, so we didn’t know what to do.

“We live in a blame culture where maybe people do expect compensation. We don’t want that, but we want them to change their services to help this stopping to others.”

A spokesperson for QE Gateshead, said: “We would like to offer our deepest sympathy and condolences to the couple in question and apologise unreservedly for any distress they experienced while visiting our hospital.

“We’d welcome the opportunity to support the couple in any way we can.

“While we cannot discuss specific details of the case, we’d like to reassure them that we always investigate fully and look closely at issues highlighted during the complaints process and try to understand how we can improve our care for patients.

“We try to offer as much support as possible for bereaved families, which includes 24-hour access to hospital chaplains, the option to attend a remembrance service at Saltwell Crematorium or contributing to a remembrance book in our hospital chapel.

“In the first instance they should speak to our chaplains on 0191 445 2072.”

Following their traumatic time, the couple found support in Darcey’s Dream, a charity that supports newlybereaved families and siblings who are dealing with the trauma of losing a child.

Now an ambassador and training to be a family support worker for the charity, Alisar is determined to support other families to help them stop feeling alone like she did.

For more information on Darcey’s dream and how they can help please visit www.darceysdream.com.

Dan and Alisar filed an official complaint