What to do if your parcel delivery isn’t up to scratch
NEARLY seven in 10 shoppers had problems with Christmas deliveries last year, according to a survey from Which?
Parcels lobbed over fences and allegations of fake signatures were among the issues highlighted in the consumer group’s survey of more than 2,000 people.
Almost a fifth (18%) told Which? their delivery arrived late last year, while more than one in 10 (11%) did not receive their delivery in time for Christmas.
Here are six consumer rights tips from Which? if your delivery has not gone to plan:
■ IF your order is late, missing or has turned up damaged, Which? recommends that you complain to the retailer even if you think it is down to poor service from the courier – because your contract is with the retailer.
■ IF you paid extra for special delivery and your order arrived later than agreed then claim back the extra delivery cost as the service was not delivered.
■ BE aware if you give permission for your delivery to be left in a specified safe place or received by a nominated neighbour and something goes wrong, you will still be considered to have received the delivery.
■ IF your order arrives damaged or faulty, you have a right to refuse it and get a refund, repair or replacement. Understand your next steps if your goods arrive damaged in the post.
■ YOUR delivery should be made without undue delay and within 30 days from the point of purchase unless you and the retailer agree otherwise. This is stipulated by the Consumer Rights Act 2015.
■ YOU can also cancel, within 14 days of receipt of goods, an order for most items bought at a distance – for example, online, over the phone or a mail order catalogue.