Mobile and online services ‘up and running’ after delays

TSB’S mobile banking app and online service are “up and running”, the bank’s boss has said after more than two days of delays that saw customers unable to access their accounts.

Chief executive Paul Pester announced on Twitter yesterday that the services had been restored and thanked customers, many of whom had been left furious by the outage, for their “patience and bearing with us”.

TSB had intended to complete a major IT system upgrade on Sunday, although problems persisted into a third day.

Delays meant customers were left unable to access their money online, while some reported being able to access other customers’ accounts.

On Tuesday Mr Pester said he was “deeply sorry” for the problems as data and banking watchdogs confirmed they were looking into the situation.

He said on Twitter on yesterday morning: “Our mobile banking app and online banking are now up and running.

“Thank you for your patience and for bearing with us.”

MPS have demanded answers from the bank about the IT meltdown.

Treasury Select Committee chairwoman Nicky Morgan wrote to Mr Pester asking for details of the problems and the bank’s response.

She said: “This is yet another addition to the litany of failures of banking IT systems.

“Potentially millions of customers could be affected by uncertainty and disruption.

“It simply isn’t good enough to expose customers to IT failures, including delays in paying bills and an inability to access their own money.

“Warm words and platitudes will not suffice.”

The Information Commissioner’s Office, which monitors data and privacy, said it was “aware of a potential data breach in relation to TSB and are making inquiries”.

Banking regulator the Financial Conduct Authority said: “We are aware of the issue and are liaising with the firm.”

Picture: PA. Paul Pester is the chief executive of TSB.