The Courier & Advertiser (Fife Edition)
Satisfaction is increasing, reveals survey
Concerns still remain over admittance to hospital and medication delays
Delays in receiving medication have topped the list of patients’ complaints to NHS Tayside and Fife.
Scottish Government figures showed significant improvements in many areas of the health boards’ delivery, with overall satisfaction nationwide rising to record levels.
Tayside patients highlighted concerns over the time taken to be admitted to hospital and to receive medicine.
Similarly, Fife’s results suggested significant numbers of patients had experienced delays in receiving medication.
Health secretary Shona Robison said: “It is encouraging to see that satisfaction in Scotland’s hospitals continues to rise against a backdrop of increasing patient numbers.
“It’s especially pleasing to see even more people rating their overall care as good or excellent, including in areas like accident and emergency.
“These increasing levels of satisfaction show that our decisions to put the patient at the heart of everything we do in our NHS, and to increase workforce numbers to their current record levels, are delivering good results.
“We are determined to continue to push up standards. This is why we are providing financial support to all health and social care partnerships in the form of £90 million over three years, specifically to reduce delays in patients leaving hospital, plus an additional £250 million for investment in social care in 2016/17.”
More than 17,000 people took part in the inpatient experience survey 2016.
A total of 90% of patients in Scotland rated their care and treatment as good or excellent, the highest rating since the survey began in 2010.
Improvements were also noted in A&E care, ward cleanliness and the general hospital environment while satisfaction with hospital staff remained high at 91%.
However, the lowest rated area was departure from hospital, with 78% of patients having a positive experience.
The report said: “One potential explanation for the low relative rating may come from the finding that delays appear to be a problem for people: two in five (40%) felt that they were delayed on the day that they left hospital, with 47% experiencing delays of up to two hours.”
The most common reason for delay was getting medication (56%).