Shoppers’ parcel rage

Online shoppers who suffer a delivery problem this Christmas will spend an average of two-and-a-half hours sorting it out, Citizens Advice has warned.

Consumers experienced 4.8 million delivery problems last Christmas and 11.8m hours trying to resolve them, according to a report from the advice service.

Those who were not compensated were left £148m out of pocket – £30 a parcel – because of damaged or lost goods, hours wasted and time away from work.

Analysis of the more than 2,000 calls to Citizens Advice about deliveries in the past 12 months showed difficulty getting through to the delivery company was the most common problem.