Fife internet users warned not to fall for subscription traps

Watch out for subscriptions and subscription traps.

That is the warning this festive season from Fife Trading Standards.

This year’s national consumer week campaign aimed to raise awareness and understanding of potential problems.

Citizens Advice Scotland has issued tips to understanding subscriptions, to make sure Fifers know what they are signing up for online and to ensure the company is genuine.

Customers are reminded to look for a padlock symbol to ensure the site is secure, that the web address begins with https rather than http and that there is a legitimate company address rather than a PO box.

The team also advises customers to read the terms and conditions to check what the subscription fee covers, how long is the agreement, will they be charged to leave the subscription and how and when to cancel payments.

Tips on spotting a subscription scam include being wary of unexpected pop-ups.

For example a pop-up might appear when browsing a site the customer trusts sending them to a website promoting the subscription, making it look as though it is linked.

In addition, consumers are warned to be careful of celebrity endorsements.

The team said that adverts for subscriptions often use celebrity endorsements or reviews from a trusted source.

The endorsements might not always be genuine and might not have the consent of the celebrity.

Anyone who needs help with an unwanted subscription should contact the Citizens Advice helpline on 03454 040506 or visit www.advice guide.org.uk/scotland.