Two-hour queues a ‘border farce’

Passengers at Heathrow Airport are routinely facing two-hour queues at passport control in what the head of British Airways has called a “border farce”.

Chief executive Alex Cruz said Heathrow’s queues were “significantly worse” than elsewhere in Europe.

He added tackling lengthy queues should be a priority for the government rather than a reported idea of designated lanes for UK passport holders post-Brexit.

Writing in The Times, Mr Cruz said: “Two-hour queues are fast becoming the norm for those visiting from outside the European Economic Area (EEA), despite a target of no more than a 45-minute wait.

“Even EEA citizens wait almost an hour. This is unacceptable, yet Nick Jariwalla, the head of Border Force at Heathrow, said recently that things were unlikely to change and it was unreasonable for his team to be expected to meet their targets.”

Mr Cruz, who succeeded Keith Williams as CEO in 2016, said the airport missed its target for non-EEA arrivals more than 6,000 times this year.

A spokesman said: “The vast majority of people who arrive at Heathrow get through the border within our service standards.

“But we understand the frustration for those who have experienced longer waits and remain fully committed to working with our partners to reduce waiting times as far as is possible.”