System change could cause temporary delays for patients

NHS Tayside has warned patients may experience delays at accident and emergency departments while the health board switches to a new patient information system.

A&E departments at Ninewells Hospital and Perth Royal Infirmary will switch to the new TrakCare system today.

TrakCare is already used by eight other health boards and will help NHS Tayside move towards a fully electronic patient record.

The new system will mean a patient’s records are held in a single place in order to improve the flow of patient information which means medical staff will be able to get a fuller picture of a patient’s medical history, which will help raise care standards.

NHS Tayside said patients may experience slight delays at outpatient reception areas and at accident and emergency receptions while the system is being bedded in.

Consultant in emergency medicine Dr Brodie Paterson said patients should only attend A&E when it is a genuine emergency and around one in 12 people would receive more appropriate treatment through another NHS service.

Dr Paterson added: “Members of the public have always recognised that the A&E is for those with genuine emergencies, however they are not always aware of what alternatives are out there, especially when their own GP is closed.

“Helpful advice can be given by pharmacists and NHS 24.

“However, if you feel you need to see a doctor or nurse but your GP is closed, please phone NHS 24 on 111.

“They can give advice and, if necessary, put you in contact with a GP or nurse in the out-ofhours service.”