Drive to better tailor services

Culture Perth and Kinross has launched a consultation exercise to collect feedback from residents and visitors who use the area’s libraries, museums and archives.

The project will run until Saturday, November 25 and will gather information via focus groups, online questionnaires, participatory events and discussions with the aim of improving services and future planning.

Helen Smout, chief executive of Culture Perth and Kinross, said: “The Big Listen 4 is a large-scale consultation with our users and more especially people who don’t currently use our services or who have stopped using them in the last few years.

“It will help inform the service developments and improvements within Culture Perth and Kinross, helping ensure our future services are reflecting the needs and interests of our communities.”

She said this year’s focus was on engaging library, archives and museum users – plus people who used to visit them but for some reason have stopped.

“We’re looking to get a feel of the impact of our services on people’s lives and get their thoughts on how we can make them better,” she said.

“People who haven’t used their local library for a while will be surprised by our range of services.

“We want to know why people do use our services, and why they don’t use them anymore or as often as they might.”

The results of the project will be reported in January.