The Courier & Advertiser (Perth and Perthshire Edition)
Private parking firms found breaching laws
Private parking firms have been criticised after it emerged a third are breaching consumer laws.
Research by the Society of Chief Officers of Trading Standards in Scotland (SCOTSS) showed some drivers are being slapped with unfair tickets.
They found a quarter of the offending sites had inadequate signs and malfunctioning ticket machines, with others failing to make it clear payment was required.
Other complaints included issuing penalties to drivers who had paid for parking but had made mistakes while keying in their registration number to the ticket machine – an issue frequently encountered at the Kinnoull Street multistorey in Perth. Conservative MSP for Mid-Scotland and Fife Murdo Fraser said this further proves the need for regulating the industry.
Mr Fraser has a consultation running on five proposals to regulate the industry, including capped fines, standardised signs and an independent appeals process.
He said: “This new research confirms what many of us already know and that is a number of private car parks are not playing by the rules.
“To have up to a third of operators in breach of some consumer laws underlines just how desperately this sector requires greater regulation.
“Many private car parks hope the use of threatening language and cloak and dagger tactics will help dupe unsuspecting motorists into coughing up fines.”
Peter Adamson, chairman of the SCOTSS, said: “The main problems we found were inadequate signage and ticket machines that were difficult to use or malfunctioning.
“We also found evidence of unfair application of penalty charges, for example a £100 charge for a very minor mistake by a driver, who paid the correct fee for parking but failed to type their vehicle registration correctly into the ticket machine.
“Those car parks which were unsatisfactory during our investigation have been notified of our findings and advised of the improvements required.”