The Courier & Advertiser (Perth and Perthshire Edition)
Petition highlights bank closure anger
Email sent to employees as firm plans to shut 62 branches in Scotland
MP Luke Graham has pledged to fight local bank closures “tooth and nail”.
The Conservative MP for Ochil and South Perthshire was out in Kinross on Saturday collecting signatures for a petition.
“The Royal Bank of Scotland has announced branch closures in Alloa, Comrie and Kinross,” he said. “The Government retains a 72% interest in the Royal Bank of Scotland, so I was extremely disappointed to hear RBS is taking away community services. I will be fighting tooth and nail against these closures. Ochil and South Perthshire needs more bank branches not less, the Royal Bank of Scotland is pulling out of the area at the worst possible time. Help me send a clear message that we want the bank branches to stay open.”
Mr Graham will be out again collecting signatures in Comrie on Saturday January 27 at 2.30pm at St Kessog’s Square on Drummond Street.
The man in charge of RBS has told colleagues to ignore the backlash and plough on with the “painful” move of closing branches in Scotland.
In an email sent to staff, seen by The Courier, chief executive Ross McEwan warned them not to be distracted by negative media coverage.
The taxpayer-owned bank was under huge pressure last week over the plan to shut 62 branches in Scotland, eight of which are in Courier Country.
An internal memo which instructed staff to let business customers “hang themselves” also surfaced.
The SNP’s most senior MP has demanded that RBS halts the plan for mass closures.
Mr McEwan told colleagues that closing branches was a “difficult choice”, but was “driven by customer behaviour”.
“We’ve seen a massive switch to online and mobile banking, while branch usage has dropped substantially by 40% since 2014,” he wrote.
“I do appreciate that the transition is painful for some customers and colleagues and our job must be to make sure that the right measures are in place to help people through the change.”
He insisted there are “now more ways to do everyday banking than ever before”, such as through mobile branches, online banking and the post office.
Mr McEwan said some media coverage had made “uncomfortable reading”.
Ian Blackford, the SNP’s leader in Westminster, said: “This programme of mass branch closures is not just a ‘difficult’ and ‘painful’ choice – it is the wrong choice, based on misleading figures and a flawed case.”
Two of Mr McEwan’s management team were quizzed by MPs from the Scottish Affairs Committee on Wednesday. They refused to consider backing down despite admitting the £9.5 million savings from the closures is “not significant”.
The Courier is campaigning against the programme, as well as a further 49 closures in Scotland from the Bank of Scotland, which threatens to cut off vulnerable customers and make life even more difficult for small businesses.
The memo circulated in 2009 by a junior manager in the bank’s former Global Restructuring Group championed a strategy of letting struggling business customers “hang themselves”.
In the email to staff, Mr McEwan said although the contents were “never RBS policy or widely shared within the bank”, it included “appalling language” he described as “completely unacceptable”.