The Courier & Advertiser (Perth and Perthshire Edition)
Briton tells of ‘holiday from hell’ at hotel hit by virus
Guests in Tenerife told to stay in their rooms after Italian doctor tests positive
A British holidaymaker told to stay inside a Tenerife hotel has said she is having a “holiday from hell” after an Italian doctor there was diagnosed with coronavirus.
Guests at the four-star H10 Costa Adeje Palace in the south west of the island have been sent a letter saying the hotel is “closed down” and they must remain in their rooms until further notice.
Travel firms Tui and Jet2holidays are among those who use the hotel for package holidays, with Tui having around 200 guests there from different countries, including a small number from the UK.
Hannah Green, 27, from Hertfordshire, arrived at the hotel on Saturday with her boyfriend, Court Amys, and their one-year-old son. They are supposed to be staying until Sunday.
She told the PA news agency that communication had been “nonexistent”, adding: “We woke up to a note under our door this morning saying that for health reasons not to leave our room.
“I called downstairs to reception as soon as I saw it and they wouldn’t tell us anything. So I quickly got on my phone and googled and saw a man had tested positive for coronavirus so I basically assumed it was that.
“But since then, we’ve had nothing from the hotel – no one has told us anything or what’s going to happen.”
Ms Green said she booked her holiday with Tui, adding: “I’ve called them as well and they haven’t really said much either. They were just going on what the hotel’s been telling them.”
Ms Green said she would like to go home but added: “I don’t think we’ll be allowed to leave. We don’t want to be here. We’re fed up now.”
She said a sandstorm at the weekend had also confined them to their rooms.
“The sandstorm was the day after we arrived, Sunday, so we had to stay in the hotel then,” she said.
“Holiday from hell, honestly.” The Italian doctor, who had travelled with his wife, tested positive on Monday and has been placed in isolation in hospital, local media reported.
A spokeswoman for Tui UK said: “Tui representatives on Tenerife are present on site and will liaise with our customers.
“All guests have been asked to remain in their rooms and are being looked after by the hotel. Our holiday programme to Tenerife continues to operate as planned for all other hotels.”
A spokesman for Jet2 said: “Under the advice of the regional and the Spanish government authorities, the hotel has been placed under quarantine.”
A statement from the hotel said it has “implemented all health and operational recommendations from the health authorities to ensure the safety and wellbeing of customers and employees”.