Problem with text requests for Fife flu jabs

A new snag with Fife’s flu vaccination programme has come to light after health chiefs conceded it was having difficulty responding to text message requests for the jabs.

NHS Fife insisted this week it is making good progress in ge tting through the appointment backlog after phone lines were initially swamped by demand earlier this month.

Around 50,000 flu jabs are expected to have been carried out by the end of October and the health board is now on track to meet that target. More than 42,000 over-65s in the region have been given appointments and around 30,000 vaccines already delivered.

However, Fifers who have tried to book their appointment by text message – one of the options said to be available – may be facing a lengthy wait.

After being told in a meeting NHS Fife is “unable to respond” to all the text messages received regarding flu vaccination requests for over-65s, managers at Kelty Medical Practice have urged anyone who sent a text and is waiting for a reply to now telephone to arrange an appointment instead.

Nicky C o n n o r, director of Fife’s health and social care partnership, said: “Ev e r y o n e who has enquired about flu vaccination via text message and is eligible for it will receive an appointment.

“We continue to work our way through a significant number of text messages and have already arranged over 1,300 appointments via this route.

“However, due to the volume of texts we have received and the challenges this can bring, responding to enquiries has been slower than we would have liked.”