New jobs for Dundee as NHS call centre opens

Anew NHS 24 call centre has opened in Dundee to help ease pressure on struggling hospital A&E departments.

It is estimated the new health helpline base, at Caledonia House on Greenmarket near the city’s Waterfront, could create up to 300 jobs, with 140 staff to be hired by March.

Adverts before Christmas urged Dundee residents to apply for vacancies such as mental health nurses and a wellbeing practitioner.

Health Secretary Humza Yousaf visited the call centre yesterday to thank hardworking staff at the official opening.

The Scottish Government is pleading with members of the public to call NHS 24 helplines for minor injuries before going to hospital.

Data shows the health service number received more than 180,000 calls last month, with nearly 50,000 over the Hogmanay weekend.

Mr Yousaf said the NHS was facing its “toughest winter” ever as Covid cases surge and health staff self-isolate.

He said: “With the current system pressures, and the ongoing impact of the pandemic, the role of NHS 24 in giving support and advice to people who need it has never been more vital.

“I am extremely grateful for the contribution that NHS 24 staff have made during the pandemic and, particularly, during these difficult winter months.

“This new call centre facility in Dundee will allow NHS 24 to further expand their capacity – helping more people and better managing capacity throughout the rest of the healthcare system.”

The helpline centre comes as part of a £20 million investment from government bosses into NHS 24 this year.

Dundee West SNP MSP Joe FitzPatrick said: “NHS 24 is fielding unprecedented call numbers and I am delighted that Dundee will be home to a new call centre, which will help to alleviate pressures on the rest of the NHS and social care.”

Meanwhile, Dundee East MSP Shona Robison said: “The Scottish Government is providing record funding for our NHS and continues to invest in Dundee, with these NHS 24 jobs on top of hundreds of new jobs based at Social Security Scotland’s headquarters at Dundee Waterfront.”

LAUNCH: Health Secretary Humza Yousaf speaks to NHS 24 chief executive Jim Miller at the new call centre in Dundee. Pictures by Mhairi Edwards.

Mr Yousaf with Steph Phillips, service delivery director, and, below, with clinical services manager Julie Lindsay.