What to do when your car is damaged

You can claim for compensation for damage caused by potholes, but the process is complex and time-consuming and local authorities can sometimes appear to be doing their best to dissuade drivers from pursuing such claims. Nonetheless, the AIA says local authorities paid out an average of £15.2 million in compensation last year, so if your car has incurred damage in the right circumstances it’s worth a try.

First, use an app such as What3Words to pinpoint the exact location of the pothole. Then take pictures or video of the offending indent, including something that shows its scale and depth, such as a drink can (while doing all this, ensure your safety is paramount). Also photograph and detail the damage to your car.

For a compensation claim to be successful, the council will need proof that the car is yours and road-legal, along with a quote for repairing the damage and details of when the incident occurred. Major roads are looked after by National Highways, smaller roads are the responsibility of local authorities.

This government website has updated information on reporting potholes. Which?, the AA and RAC also offer similar services; as ever, beware of sites that are demanding a payment.