I overpaid BT by £10,800

Six weeks ago my effort to pay my quarterly BT bill of £108.97 by an online transfer from my bank resulted in 100 times the correct amount, or £10,897, going to BT. This was almost certainly my fault.

After I spoke to the company a cheque for the £10,788 overpayment arrived in a couple of days. A few days after I paid it in though it was returned stamped “payment stopped”.

Since then my many calls to BT have met with no result. I am continually told that it

Further to my involvement the amount was refunded directly into your bank account. BT has also credited you with £150 for goodwill. account, Scottish Power’s system would only direct me to my previous address showing “account closed”.

I phoned and phoned about this to no avail. AH, NORFOLK

In the end you were so fed up that you switched away from Scottish Power.

Then the company told you that, according to its final meter readings, which were not in line with yours, you owed it £1,054. It would not back this up with evidence so you didn’t pay. It then set a collections agency on to you.

More than a year later the new provider installed a smart meter. Information you gleaned from the installer about consumption levels enabled you to

convince Scottish Power that your readings when you switched away from it had been right and its had been wrong.

Then, puzzlingly, you received a schedule from Scottish Power indicating that you had at times been as much as £4,600 in credit.

Now it turns out that this sum was arrived at by adding in what you had paid before any deductions for energy used. It also factored in an incorrect 2014 meter reading you had given.

In this Scottish Power alleges that you had added together a total of day and night readings rather than just putting down the day rate figure.

The firm had gone on to refund £200 on the gas account while