Monarch and Ryanair: the lat­est

The Daily Telegraph - Your Money - - FRONT PAGE - Amelia Mur­ray

It’s been a rough few weeks for hol­i­day­mak­ers caught up in the Ryanair chaos or the col­lapse of Monarch Air­lines. Last month Ryanair was ac­cused of “can­celling Christ­mas” af­ter an­nounc­ing that it would be ground­ing 18,000 flights be­tween Novem­ber 2017 and March 2018, af­fect­ing hun­dreds of thou­sands of cus­tomers.

The Civil Avi­a­tion Au­thor­ity, the in­dus­try reg­u­la­tor, ac­cused Ryanair of “per­sis­tently mis­lead­ing pas­sen­gers” with “in­ac­cu­rate in­for­ma­tion” re­gard­ing their rights fol­low­ing the can­cel­la­tions.

Pas­sen­gers have been of­fered a €40 (£35.66) travel voucher (€80 for re­turn flights) to be used on any Ryanair ser­vice be­fore March 2018.

Af­ter pres­sure from the CAA, Ryanair has also agreed to re­im­burse “rea­son­able” out of pocket ex­penses fol­low­ing the can­cel­la­tions.

An ex­pense claim form and orig­i­nal re­ceipts must be sub­mit­ted.

Just weeks af­ter Ryanair’s an­nounce­ment, Monarch crum­bled. The CAA said this was the big­gest Bri­tish air­line fail­ure. About 110,000 cus­tomers were abroad when the firm ceased trad­ing.

Around 300,000 fu­ture book­ings were can­celled as of Oct 2.

On Mon­day, Ryanair an­nounced that all 315,000 cus­tomers af­fected by the first wave of can­cel­la­tions an­nounced on Septem­ber 18 had re­ceived email no­tices.

It has pro­cessed 308,000 re­funds or or­gan­ised al­ter­na­tive flights for af­fected pas­sen­gers.

Around 75pc of the 400,000 pas­sen­gers on flights can­celled from Sept 27 have been is­sued re­funds or been re-routed, Ryanair has said.

The CAA is cur­rently work­ing with the Gov­ern­ment to bring home the 110,000 Monarch pas­sen­gers due to re­turn on or be­fore Oct 15.

On Thurs­day, the CAA con­firmed that 34,608 peo­ple had been flown back to Bri­tain.

It said 58 flights were due to bring back 10,793 peo­ple that day.

If you are among the cus­tomers af­fected we have pub­lished a guide to your rights on­line at tele­graph.­sumer-af­fairs.

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