I’m be­ing chased for a loan I re­paid

The Daily Telegraph - Your Money - - READERS’ LETTERS -

Last year I con­tacted you about my four-year strug­gle with the Stu­dent Loans Com­pany.

I orig­i­nally had a loan from 1998 and in 2012 I re­ceived a con­fir­ma­tion let­ter from the SLC cat­e­gor­i­cally stat­ing this loan had been re­paid in full.

Dur­ing Septem­ber 2015 stu­dent loan de­duc­tions recom­menced with­out warn­ing and it took un­til July 2016 for the SLC to ac­cept and recog­nise this was an er­ror on its part.

It agreed to re­im­burse me and pro­vide an ex gra­tia pay­ment of £200 as rec­om­mended by the In­de­pen­dent As­ses­sor for the dis­pute I raised.

The con­clu­sion and ar­range­ment made was that, af­ter re­pay­ing the sums owed to the SLC, my de­tails would be re­moved from the data­base. It then ac­cepted that I had sat­is­fied all that was ow­ing.

Imag­ine my sur­prise and frus­tra­tion to re­ceive a stu­dent loan state­ment for the 2016-17 tax year this sum­mer show­ing a clos­ing debit bal­ance of £999.73.

For all I know it may ad­vise HMRC once again to make de­duc­tions from my pay with­out my con­sent or to start ac­cru­ing in­ter­est (what­ever this may be) on a bal­ance that sim­ply does not ex­ist and then send me a de­mand for this. JM, NORTH SOM­ER­SET

The fact that in the past an em­ployer you had been work­ing for had gone into liquidation had af­fected the stu­dent loan pay­ments that had been de­ducted from your salary. This cre­ated the prob­lems that were stalk­ing you.

This time you were wor­ried about what might hap­pen next.

You were par­tic­u­larly con­cerned about the SLC’s ap­par­ent in­abil­ity to ad­here to an agree­ment plainly set out af­ter go­ing through a lengthy process.

Af­ter my in­volve­ment, the SLC said: “We are sorry that Mr M was sent a state­ment from us show­ing an out­stand­ing bal­ance on his ac­count.”

It has writ­ten to you con­firm­ing that your bal­ance has been paid in full and that it re­quires no fur­ther pay­ments. It apol­o­gises for any stress and in­con­ve­nience.

SLC as­sured me that it had taken steps to en­sure that the lat­est prob­lem wouldn’t hap­pen again.

Given past ex­pe­ri­ence, though, I quite un­der­stand why you will re­main con­cerned. there, an­swered and then handed to me.

There was an au­to­mated mes­sage about the trans­ac­tion I was mak­ing from my Bar­clays ac­count, which I was al­ready hav­ing doubts about.

I could not un­der­stand what I was sup­posed to do. This meant that, af­ter lis­ten­ing to the mes­sage sev­eral times, I pressed “1”.

This I now un­der­stand au­tho­rised the cold call trans­ac­tion. I then tried to can­cel within the can­cel­la­tion pe­riod.

I have for­warded Bar­clays a copy of the email can­cel­la­tion re­quest, which is ap­par­ently the only way to can­cel the con­tract. As I don’t have a com­puter a friend did this for me.

Can you some­how get my money back, as I can­not. FG, LON­DON

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