Is my late aunt’s ac­count closed?

The Daily Telegraph - Your Money - - FRONT PAGE -

De­spite nu­mer­ous tele­phone calls and two for­mal com­plaint let­ters, Scot­tish Power con­tin­ues to ig­nore me over a closed elec­tric­ity ac­count that be­longed to my late aunt, who died five months ago.

You will see from the copies of cor­re­spon­dence at­tached that I have writ­ten to both its cus­tomer ser­vice ad­dresses in Glas­gow and, I am afraid, its own pub­lished char­ter for deal­ing with such things has meant noth­ing.

Both let­ters were sent “signed for” and strangely, de­spite go­ing to dif­fer­ent ad­dresses, were ac­cepted by the same per­son.

It is not as though I’m seek­ing com­pen­sa­tion (al­though the time I’ve wasted with it must be worth some­thing).

What I want is con­fir­ma­tion that Scot­tish Power has sorted this out and that there are no fur­ther li­a­bil­i­ties on my aunt’s es­tate and no risk of a red flag on my own credit record. DR, MERSEY­SIDE

Your late aunt’s flat was cleared and you called Scot­tish Power to close the ac­count which, you

un­der­stood, it did. The fi­nal bill showed a debit bal­ance of £197.

In due course you sent a cheque, which was ac­knowl­edged, but then a new bill for £149 was raised.

A fur­ther bill can­celled the other amount but showed 24p for one day’s stand­ing charge.

You called and were told it was in­cor­rect and a zero bal­ance bill would be sent.

This came but you then re­ceived cor­re­spon­dence wel­com­ing your late aunt to Scot­tish Power and quot­ing a new ac­count num­ber.

Only as a re­sult of my in­volve­ment did Scot­tish Power ac­knowl­edge that, when it closed your late aunt’s ac­count, it had opened a new one in her name against your address.

In fact, the ac­count it was set­ting up should have been un­der the name and address of the new oc­cu­pier.

Scot­tish Power has writ­ten to you con­firm­ing that your late aunt’s old ac­count is closed and the bal­ance is zero. It apol­o­gises for the trou­ble caused and has paid £100 as a ges­ture of good­will.

You say you still can­not un­der­stand why your let­ters were to­tally ig­nored, but are glad to put the mat­ter be­hind you.

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