Mince pie left me with £1,651 bill

The Daily Telegraph - Your Money - - FRONT PAGE -

I was eat­ing one of Sains­bury’s Taste the Dif­fer­ence mince pies be­fore Christ­mas and bit on some­thing I am as­sum­ing (and hop­ing) was a pip or fruit stone. What­ever it was, it was not meant to be there.

Af­ter fin­ish­ing the mince pie I felt some­thing amiss with one of my up­per teeth. On con­sul­ta­tion with my den­tist she said I had frac­tured it.

A week later a piece came away from one of my lower teeth, this hav­ing been frac­tured too. I am now hav­ing to have two crowns fit­ted at a cost of £1,651, and I am hav­ing to take time off work to do so.

I con­tacted Sains­bury’s and was told I should have spat the ob­ject out at once. I am not in the habit of spit­ting out my food in front of peo­ple.

I never for a mo­ment thought that a man­u­fac­tured prod­uct from a rep­utable source would do such se­ri­ous dam­age. The best Sains­bury’s could of­fer me was a £20 voucher, even though it had seen my den­tal bill.

I have been a long-term cus­tomer of Sains­bury’s and this stan­dard of care for the man­u­fac­ture of food and sub­se­quent cus­tomer ser­vice is not what I ex­pected.

I do hope you can help me. NE, DEVON

A work as­so­ciate brought the mince pies into the of­fice and you all ate them to­gether.

You took from the tele­phone con­ver­sa­tion you had with Sains­bury’s af­ter­wards that the fact that you did not have the stone meant it would not com­pen­sate you.

Dur­ing that con­ver­sa­tion you thought they said you would need both the pack­ag­ing and the stone.

How­ever, af­ter check­ing the record­ing of the con­ver­sa­tion, the cus­tomer ser­vice rep­re­sen­ta­tive more than once said one or the other could be pro­vided. Clearly you were so up­set you did not take this on board.

You say that had you re­alised just the pack­ag­ing might suf­fice, you would have driven the 40 min­utes to re­trieve it from the of­fice bin at once. Af­ter re­flec­tion, be­tween Christ­mas and New Year you did go back to check if the box was in the bins but they had al­ready been emp­tied.

You are 26 and find the prospect of al­ready hav­ing crowns dis­tress­ing. The cost of the den­tal work is go­ing to take a size­able chunk of your sav­ings.

I man­aged to get Sains­bury’s to pay £500 to­wards the den­tal bill for good­will. This has been given in view of the very ex­cep­tional cir­cum­stances.

The lack of pack­ag­ing with batch num­ber meant, de­spite my de­ter­mined ef­forts, it would not go any fur­ther.

I am not clear, even now, that just hav­ing the pack­ag­ing would have clinched it for you as I un­der­stand there were no other sim­i­lar in­ci­dents re­ported.

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.