YOUR QUESTIONS ANSWERED

If your trip has been cancelled and you bought tickets directly from the airline, you are entitled to a full cash refund. You should contact it directly. You are not entitled to a refund if your flight is still running and you decide not to go. Since the Foreign Office has banned all but essential travel, you are likely to be offered the chance to rebook your flight.

No, you are entitled to a full refund if the flight is cancelled. However, many airlines have removed online refund forms from their websites and have asked customers to call them directly to talk through their options.

If you are having trouble getting a refund, you can turn to your travel insurer. Your policy should cover you for any travel booked before the threat of coronavirus became clear, which for many insurers is deemed to be around March 13. People who had cover in place before the outbreak should be able to get their money back via their insurer if they have to cancel. You can also contact your credit card provider and request a refund under Section 75 of the Consumer Credit Act. This law protects you when you spend on your credit card, but the value of the ticket must be between £100 and £30,000 to make a claim. If you booked with a debit card, you may be able to make a claim using the bank chargeback scheme. Passengers who are yet to receive a refund can also take it to an Alternative Dispute Resolution firm that deals with complaints. If your airline doesn’t have one, then you can complain to the Civil Aviation Authority.