The Daily Telegraph

DIY SOS and how to rebuild a broken TV brand

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Once upon a time, there was DIY SOS, the runt of the litter of house renovation programmes. Then, in 2010 as austerity bit, charity entered the equation and Nick Knowles and his assembled experts turned their talents towards deserving people. DIY SOS: The Big

Build (BBC One) was born, and the brand reborn with it.

It’s still a formula, but a potent one, especially when the cause was so manifestly good as that of 20-year-old Chloe Print-Lambert, from Bidford-onAvon in Warwickshi­re, and her family. For two years, Chloe had been bedbound with mastocytos­is, a blood condition that triggered random allergic reactions. The regular seizures and dislocatio­n of joints necessitat­ed confinemen­t to a corner of the ground-floor living room, constant access to oxygen and feeding through a tube. The admirable fortitude of the Print-Lamberts was beginning to crumble. Her mother, Susie, had suffered a breakdown. Chloe had asked Susie to put her in a care home. The descriptio­n of “a family in crisis” did not feel overblown.

Which, of course, was where Knowles and co came in, with nine days to redesign the house entirely. This urgency was underlined when Chloe had a cardiac arrest the weekend before the build began.

Everyone knew what they were there to do and no one oversteppe­d their brief. The artisans (Billy, Chris, Mark – this was Christian names only territory) brought the labour, the workplace quips and the bulk of the tea consumptio­n. “Duke of decoration” Laurence Llewelyn-Bowen turned up in a limo, proclaimed an imminent “cushion apocalypse” and got to work redesignin­g a child’s bedroom as an “urban chic chillout zone”. Knowles dispensed jokey asides and concluded with a Jerry Springer-style thought for the day: “Maybe you know somebody who needs your help.”

It could – perhaps should – have been tiresome and patronisin­g. Instead, as local tradespeop­le volunteere­d their talents and tools and lesser-skilled neighbours pitched in, we saw the chimerical Big Society in action. The house was radically repurposed, while Chloe had a new, self-contained apartment to herself in the garden. Tears flowed.

This was relentless­ly manipulati­ve and pushed buttons shamelessl­y, while the sense of jeopardy was surely exaggerate­d: this project would never be allowed to fail. And yet, not even this profession­al churl could begrudge Chloe and family their joy, Knowles and his team their sense of satisfacti­on or the production team’s effective accomplish­ment of their mission.

The penultimat­e instalment of The Royal House of Windsor (Channel 4) bore the subtitle of

Fire, Feud and Fury, promising to use unpreceden­ted access to royal letters, memos, diaries and archives to “rip aside the mask of royal pomp to reveal the human frailties and secrets”. All told, it was an unnecessar­ily sensationa­l build-up for what has been a relatively level-headed documentar­y series. And anyway, were there any human frailties or secrets left to reveal where the ballad of Charles and Diana was concerned?

Not really, but while the facts – hurried courtship, lavish wedding, gradual estrangeme­nt, Squidgygat­e, Bashir, Dodi and death – were familiar enough, such a bizarre and ultimately tragic story can bear almost any number of versions. The calibre of assembled experts (Penny Junor), mischief-makers (Will Self ) and insiders (Diana’s protection officer Ken Wharfe) also helped, while the absence of Paul Burrell made me warm to it even further.

In this version, Charles was a resentful, put-upon, self-absorbed ditherer, Diana a manipulati­ve and ferociousl­y ambitious clothes horse with an “encycloped­ic” ignorance. Yet he was also a long-suffering trouper doing his best in impossible circumstan­ces, while she was an uncannily empathetic force for good.

It is to the production’s credit that all these interpreta­tions seemed plausible, while the residual charge of Diana’s “Queen of Hearts” interview, or the Queen’s unpreceden­ted, conciliato­ry public address to a howling nation after Diana’s death, remained considerab­le.

Unfortunat­ely, parallels between the treatment and perspectiv­es of Diana and Edward VIII felt laboured: warmed over from earlier episodes to give some heft to proceeding­s. The really revelatory claim was that Prince Philip, of all people, was the only one to emerge with much credit.

 ??  ?? Changing lives: Nick Knowles (right) and his team were in Warwickshi­re
Changing lives: Nick Knowles (right) and his team were in Warwickshi­re

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