GPS lacking in empathy cause cancer delays

GPS need to improve their listening skills because patients who may have cancer are suffering delays being diagnosed as they wait to see one with a good bedside manner, a study suggests.

Researchers conducted a series of experiments to see how more than 600 particpants weighed up decisions to see a doctor. They were assigned symptoms which could mean cancer and asked what would inform their decision.

Participants said that they would want a short waiting time, to be able to choose their own doctor, and to find a GP with good or very good listening skills.

But the analysis, published in the

found concerns about communication were so great that participants were willing to wait an average of three and a half weeks extra to see a GP who listened properly.

Britain has some of the worst cancer survival figures in the western world, largely due to late diagnosis.

One in five patients with cancer is not diagnosed until they have arrived at an Accident & Emergency unit.

Last month, a study found that the vast majority of such patients had visited their GP at least once, while a quarter had been to their surgery three or more times.

Charities said the problem was exacerbated by difficulties getting an appointment.

Researchers from University College London and the University of Surrey said that the new findings suggested work needed to be done to improve the communication skills of GPS.

Prof Helen Stokes-lampard, the chairman of the Royal College of GPS, said: “We know that our patients have great trust in their family doctor so it’s understandable that some patients are willing to wait longer for an appointment with their preferred GP. However, with conditions as serious as cancer, we would urge patients to make an appointment as soon as possible.”