Commuters’ common complaints

Two-legged journeys

Premium fares can be charged for the whole journey even if half the trip is on an off-peak train.

Advanced tickets

Companies only release a limited number.

Fixed travel cards

Inflexible season tickets can leave commuters out of pocket if they are unable to travel.

Lack of ticket machines

Although advanced tickets are offered up to 15 minutes before departure, lengthy queues can result in customers missing discounts – and trains, too.