Rural Secretary unveils fresh plan to improve Scotland’s Common Agricultural Policy payment process to subdue ongoing concerns

GORDON DAVIDSON

more certain timetable, I am committing to tackling the major causes of poor customer service and experience.

“This plan will target specific and sustainable improvements in our approach, business and IT processes, and importantly puts our customers first.

“The plan will produce a leaner service that better helps customers to understand what to expect and when, when applying for future funding, enabling them to plan ahead.”

The National Farmers Union Scotland’s immediate response wasthe Rural Secretary’s announcement “drew a line under uncertainty and provided clarity to farmers and crofters”.