Care boss: ‘We’ve let peo­ple down’ but will im­prove

The Jewish Chronicle - - NEWS - BY LIANNE KOLIRIN

JEWISH CARE’S chief ex­ec­u­tive ad­mits the char­ity has “let peo­ple down” fol­low­ing a poor in­spec­tion re­port at one of its homes. But it is in “over­drive” to im­prove mat­ters.

Si­mon Mor­ris was speak­ing af­ter the Care Qual­ity Com­mis­sion found Rubens House in Finch­ley re­quired im­prove­ment in all five in­spec­tion cat­e­gories. A sub­se­quent CQC re­port on the char­ity’s Lady Sarah Co­hen House in Fri­ern Bar­net deemed the home good in two cat­e­gories but re­quir­ing im­prove­ment in three — safety, ef­fec­tive­ness and lead­er­ship. “Re­quires im­prove­ment” was the over­all rat­ing for both homes.

Jewish Care’s Sid­ney Corob House in West Hamp­stead was rated good over­all in an­other re­cent CQC re­port.

Mr Mor­ris ac­cepts that the Rubens House re­port is not good news. “But it’s not in­ad­e­quate — it’s a home that re­quires im­prove­ment.

“As soon as we heard we got ‘re­quires im­prove­ment’, we went into over­drive. It isn’t good enough for us. We want to be out­stand­ing. Our fo­cus is now on mak­ing sure that doesn’t hap­pen again.”

Man­age­ment have al­ready out­lined ac­tion plans to res­i­dents and rel­a­tives at both Rubens and Lady Sarah Co­hen. And Mr Mor­ris is keen to put the “dis­ap­point­ing” CQC find­ings into con­text.

“We have 13 reg­is­tered ser­vices — 11 are good and two re­quire im­prove­ment. So 85 per cent of our ser­vices are good, though ob­vi­ously we would like them to be 100 per cent.”

Mr Mor­ris says Rubens House has lacked strong man­age­ment and as such, the CQC’s find­ings were not a sur­prise. But the grad­ing for Lady Sarah Co­hen House, a nurs­ing home for 120 peo­ple, had been Car­ing at Lady Sarah Co­hen House and (inset) the front of the CQC re­port on Rubens House

un­ex­pected. “We have a re­ally strong man­ager in Lady Sarah Co­hen House and the work she’s done has been amaz­ing.

“It’s dif­fi­cult to keep morale up. [Staff] work so hard, such long hours and un­der such pres­sure… then to find the care they’ve been pro­vid­ing has been crit­i­cised.

“We are in di­a­logue with the CQC over the re­port. I would like to un­der­stand how they have come to some of the con­clu­sions and to work to­gether to make sure it will be bet­ter next time.”

The char­ity is op­er­at­ing in “the tough­est care en­vi­ron­ment” Mr Mor­ris has ex­pe­ri­enced

“We are liv­ing longer and with more com­plex needs, which adds enor­mous pres­sure.”

There are no le­gal re­quire­ments for carer-to-res­i­dent ra­tios but Jewish Care aims high. Mr Mor­ris dis­putes the per­cep­tion of the in­spec­tors that there are in­suf­fi­cient staff.

“We work on a one-to-four ra­tio. If you look at the rest of the sec­tor, we are sig­nif­i­cantly ahead of that.

“I would like to de­velop one-to-one staffing 24/7 but the fund­ing of care doesn’t al­low us to do that. We be­lieve a ra­tio of one-to-four is very safe.”

‘Our fo­cus is now on mak­ing sure that doesn’t hap­pen again ’

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