. . . AND THE TRANSCRIPTS THAT REVEAL HOW TOURISTS ARE COACHED INTO MAKING DODGY SICKNESS CLAIMS

Claim 4 Holiday Illness

Karen [the call handler]: Did you report it [the illness] at all? MoS reporter: I don’t remember mentioning it to anyone. Karen: As long as you just say you have, they’ve got to prove it otherwise… You could’ve mentioned it in the reception area... when you were passing. Reporter: Is there any way of them checking? Karen: No not at all. As long as you’ve said you’ve mentioned it... Say to them: ‘It took me seven days to get over it, to be 100 per cent.’ Reporter: I was all right after two days, but if that’s what they want... Karen: Lovely. Reporter: Do I tell the solicitor anything about eating in the other restaurant? Karen: If I was advising... I wouldn’t mention it... it’s hard to prove anyway.

Holiday Sickness Specialists

James [the call handler]: If you’ve no medical evidence you’re looking at the region of £1,500. To make it a category A claim, which means you get back £4,000 to £5,000, all you have to do is get a doctor’s appointment and say since the holiday you’ve been tired... that will guarantee a claim. MoS reporter: I feel fine now though, but that then takes it to category A? James: You can obviously still do a claim without medical evidence but... they’ll ask you a hell of a lot of questions.... Just say ‘Oh yeah I got an appointment when I got back’... I know it’s a bit of an ask to tell your wife to go to the doctor’s but we could do a claim. You have [three children], if they wanted to go to the doctor’s we could do a claim for everyone. Reporter: We did eat out one night, is that going to affect the claim? James: It would. They’re not going to know you ate out anyway. Just let them know that you ate and drank in the hotel at all times.