What is Amex hiding in flight refund?

L.G. writes: I booked to fly with Ryanair to and from Gdansk, but the flights were cancelled because of Covid. After being offered a voucher which I did not want, and being unable to contact Ryanair because of the volume of enquiries it was receiving, I asked Amex to refund the fares back to my card. Amex did this, but later reversed its decision, saying Ryanair had claimed I accepted the voucher instead of a refund.

THIS left you with neither the refund, which you wanted, nor the voucher, which you had rejected. You told me you tried to sue Ryanair in the county court but were told this was not possible because the court could not serve the necessary papers on a company based in t he Republic of Ireland. You would have to do that yourself.

I asked Ryanair and Amex for their comments. Amex was a complete disappointment, waffling on about this being ‘a challenging time’, and how all refund claims were considered ‘carefully and fairly’, but refusing point blank to discuss your own claim even t hough you had authorised it to speak to me. I wonder what Amex has to hide?

In total contrast, to my pleasant surprise, Ryanair gave you a full refund of £ 111 just four days after I made contact.

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