Ferry op­er­a­tors pledge to hon­our multi-ticket re­fund

The Oban Times - - Front Page -

RU­MOURS that reg­u­lar ferry-users would miss out on re­funds for multi-jour­ney tick­ets have been quashed by op­er­a­tor CalMac.

With Road Equiv­a­lent Tar­iff (RET) be­ing rolled out across the CalMac ferry net­work, the com­pany is dis­con­tin­u­ing multi-jour­ney tick­ets to stan­dard­ised fares.

Is­lan­ders from Mull, Coll and Tiree feared they would miss out on re­funds when the new RET fares tar­iffs are in­tro­duced in Oc­to­ber.

But CalMac con­firmed on Tues­day that cus­tomers will be able to use their cur­rent book of multi-jour­ney tick­ets up un­til Oc­to­ber 26.

A spokesman said: ‘Any re­main­ing tick­ets af­ter these dates will be re­funded at no charge to the cus­tomer.’

CalMac’s head of tick­et­ing and reser­va­tions, Alan Hood said: ‘ Although we nor­mally charge a £10 ad­min­is­tra­tion fee for any­one look­ing to cash in un­used multi-jour­ney tick­ets, this will not ap­ply.’

Ferry fares will now mean ve­hi­cles cross­ing from Oban to Mull will pay £16.45 rather than £ 56.65 for a re­turn trip.

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