Li­braries award

The Oban Times - - News -

THE HIGH Life High­land Li­braries team is cel­e­brat­ing hav­ing re­ceived 100 per cent full com­pli­ance against the cri­te­ria of the pres­ti­gious Cus­tomer Ser­vice Ex­cel­lence scheme de­vel­oped by the Scot­tish Govern­ment.

High Life High­land chief ex­ec­u­tive Ian Mur­ray said: ‘I am de­lighted that our re­spec­tive teams have not only re­tained the award but have im­proved upon it. It is es­pe­cially pleas­ing to know the process in­cludes di­rect feed­back from our cus­tomers, ev­ery one of them pos­i­tive.To re­ceive this award in only the sec­ond as­sess­ment is a credit to the whole li­braries team. They should be ex­tremely proud.’

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