MSP urges BT to ‘up its game’

The Oban Times - - News -

A WESTERN Isles MSP has called on BT to im­prove its ser­vices to the is­land com­mu­ni­ties.

MSP Alas­dair Allan wrote to BT’s head of ser­vice in Scot­land fol­low­ing a ‘cat­a­logue of com­plaints made to his con­stituency of­fice in Stornoway in the past few months’.

He asked for BT to ad­dress the is­sues that is­lan­ders have been fac­ing, rang­ing from per­sis­tent in­stal­la­tion de­lays to in­ter­mit­tent net­work ser­vice.

Mr Allan said: ‘As the Scot­tish Gov­ern­ment con­tin­ues to in­vest in broad­band ser­vices across Scot­land, it’s time for BT to up its game in the Western Isles.

‘The num­ber and the na­ture of the com­plaints I have re­ceived to my con­stituency of­fice is not ac­cept­able.

‘In the 21st cen­tury, a re­li­able broad­band ser­vice is not a lux­ury, but an es­sen­tial part of ev­ery­day life.

‘In ru­ral com­mu­ni­ties such as ours, many rely on their broad­band ser­vices to run their lo­cal busi­nesses or main­tain con­tact with friends and fam­ily on the main­land.

‘The Scot­tish Gov­ern­ment has bold and am­bi­tious plans to in­vest in en­sur­ing that 100 per cent of premises across Scot­land can reach a su­per­fast con­nec­tion by 2021.

‘BT must also show some am­bi­tion for our is­lands and ad­dress the faults that have af­fected too many ser­vice users.’

A BT spokesman said: ‘En­gi­neers from Open­reach, BT’s lo­cal net­work busi­ness, are work­ing hard to ex­tend fi­bre cov­er­age to around 95 per cent of Scot­tish premises, through the Dig­i­tal Scot­land Su­per­fast Broad­band project, by the end of this year and cus­tomer ser­vice is the or­gan­i­sa­tion’s num­ber one pri­or­ity.’

Newspapers in English

Newspapers from UK

© PressReader. All rights reserved.