CalMac agrees to as­sess wifi aboard ves­sels

The Oban Times - - News -

CALMAC has agreed to com­mis­sion an in­de­pen­dent as­sess­ment of the wifi avail­abil­ity on­board He­bridean cross­ings.

Na h-Eileanan an Iar MSP Alas­dair Al­lan has wel­comed the news, as he has in the past called on CalMac to im­prove its on­board wifi for pas­sen­gers.

Mr Al­lan wrote to CalMac to out­line con­cerns around the wifi avail­abil­ity and qual­ity on board He­bridean ser­vices both at sea and in ports, fol­low­ing re­cent com­plaints.

In re­sponse, CalMac has said an in­de­pen­dent as­sess­ment of the ser­vice has been com­mis­sioned to al­low it to un­der­stand why there may be is­sues and how best to ad­dress them. Dr Al­lan said: ‘I am pleased that CalMac has com­mis­sioned an in­de­pen­dent as­sess­ment of its wifi ser­vice.

‘In the 21st cen­tury, where wifi is a com­mon fea­ture on trains and buses, ferry pas­sen­gers have ev­ery right to ex­pect a sim­i­lar ba­sic ser­vice and I am glad that CalMac has ad­mit­ted that it ini­tially un­der­es­ti­mated the scale of the chal­lenge.

‘I wel­come CalMac’s com­mit­ment to have a full and proper anal­y­sis of what needs done, not only to man­age pub­lic ex­pec­ta­tions, but to es­tab­lish what is re­quired to im­prove the on­board ser­vice. I first re­mem­ber be­ing lob­bied on this is­sue by pupils at Castle­bay School, when I joined Keith Brown MSP, then the trans­port min­is­ter, to hear the case for wifi on the Oban ferry. Years af­ter the com­mit­ment from CalMac, the ser­vice is still of­ten un­us­able to most.

‘I look for­ward to hear­ing of the out­come of the in­de­pen­dent as­sess­ment.’

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