MP says phone sig­nal on is­lands is not good enough

The Oban Times - - News -

EE/Or­ange cus­tomers in Uig, Lewis and Barra are con­tin­u­ing to ex­pe­ri­ence prob­lems with mo­bile sig­nals.

Cus­tomers in Uig have been with­out a sig­nal since the end of June and in Barra from be­gin­ning of July.

EE has con­firmed to An­gus MacNeil MP that en­gi­neers have been on site in Uig over the past week but as yet there is no res­o­lu­tion to the prob- lem. In Barra, the com­pany says it has is­sues at two dif­fer­ent sites but hopes to have en­gi­neers work­ing there later this week though it does not guar­an­tee a fast fix.

Mo­bile cus­tomers in Barra who are with mo­bile com­pany Three are also af­fected as Three uses the EE/ Or­ange masts.

Mr MacNeil said: ‘I have been in touch with EE/Or­ange over the past few weeks and have im­pressed on them the need for a speedy res­o­lu­tion to these faults.

‘De­spite re­cent press re­leases and en­gi­neers be­ing on­site, cus­tomers are still with­out a ser­vice and this is not good enough.

‘Peo­ple in these ar­eas rely heav­ily on mo­bile phones and the loss of ser­vice has a big ef­fect on all as­pects of life, in par­tic­u­lar for call­ing emer­gency ser­vices. Lack of a mo­bile sig­nal could re­sult in de­lays in get­ting help and add to al­ready stress­ful sit­u­a­tions.

‘I am con­tin­u­ing to push all mo­bile op­er­a­tors to up­grade to 4G and to co- op­er­ate to en­sure im­prove­ments to com­mu­ni­ca­tions within the Western Isles.’

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